Our story, values, and the mission that drives us forward
About Us
Our Story
Cotswold Carpet Cleaners was established over 20 years ago and is still run as a family business.
Beginning in Cheltenham, Gloucestershire back in 1998, we now offer professional carpet cleaning in Cirencester, Gloucester, Tetbury, Minchinhampton, Stonehouse & Stroud along with surrounding local areas nearby. Following a survey of the areas to be cleaned we will use the best products and methods to restore the items to their former glory. We take great pride in our work, keeping up to date with training and innovation in the industry.
Satisfaction. Trust. Quality
Our Guarantee
With so much carpet cleaning experience to fall back we can guarantee the highest level of service possible. All of the team are fully qualified in all the latest carpet cleaning techniques.
We’re passionate about what we do. But more than that, we’ve got the qualifications and experience to do a fantastic job for you.
We provide bespoke pricing to suit you and your budget, with prices starting from just £80.
The Team
Meet Our Team
Will Swait
Will Swait runs and owns Cotswold Carpet Cleaners and prides himself on the friendly, quality service that he and his team provide.
Wife and Business Partner
From Concept to Completion
How We Work
Cotswold carpet cleaners are continually looking for ways to improve both carpet and upholstery cleaning services. Outlined below is by far our most popular method, hot water extraction. However following our inspection it may be that a low moisture clean is more suitable for the material and/or your situation, we offer several advanced methods to clean even the most delicate materials.
We are proud to be a member of the National Carpet Cleaners Association (NCCA) which is the only nationally recognised trade association in the industry. Every one of its members holds a recognised qualification, is fully insured for their work and can provide the highest standards of service and professionalism within the industry. Members are required to abide by the Association’s Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, and is designed to ensure customer satisfaction at all times. All members are expected to provide a fair deal for their customers, summed up by the NCCA motto, “Service with integrity”.
We recommend applying protection following a deep clean or even better from new, to extend the life of your valuable materials, to resist stains and aid in cleaning.
The majority of carpets are made from wool, synthetics or a mixture of both. Hot water extraction cleaning (commonly known as steam cleaning) is generally considered throughout the industry as the most effective approach. We have been trained by the best in the industry and are always looking for the latest products and methods to remove the inevitable spots and stains, we also offer antibacterial, deodorising and insecticide treatments.
Our Process
STEP 1
Inspection
We thoroughly inspect all areas to be cleaned with our customer to determine the material and their cleaning needs and identify any areas that may require special attention.
STEP 2
Dry Vacuum
A thorough dry vacuum with our professional vacuum cleaner starts the cleaning process as 75% of dirt in carpets is dry material which can be removed before the following steps.
STEP 3
Pre-Treating
We use a high-pressure spraying system to apply the cleaning agent followed by agitation which penetrates deep into the carpet fibre to help loosen and suspend the embedded soils.
STEP 4
Spot & Stain Treatment
We will pay attention to any spots and stains with our expertise to remove the problem without causing further damage to the materials, although we cannot promise to remove every stain if we are unable to remove then no one else will.
STEP 5
Neutralizing Rinse
In conjunction with our hot water extraction unit, our rinsing agent is sprayed at pressure into the carpet fibres and recovered immediately carrying the soil from your carpet and upholstery leaving them clean, soft and virtually residue free.
STEP 6
Drying
With our specialist fans that bring the warm air down and spread it over the carpet we can have your carpets dry in a few hours to minimise disruption.
STEP 7
Grooming
We thoroughly groom the carpet fibre to enhance the appearance. Grooming helps to expedite the drying time, allowing our customers to walk on their carpet sooner.
STEP 8
Post-Inspection
We invite our customers to personally perform a walk-through inspection with our technician to ensure that all service needs are completed to their satisfaction.
Empowered by Expertise
Our Qualifications
Carpets & Upholstery
We have been trained by the best via the NCCA and are always keeping in touch with the latest products, machinery and processes.
Rugs
With such a wide range of rugs it is key to assess what material and dyes have been used to determine the best process to clean each one and to do this we have been trained by one of the leading rug cleaning experts in the industry.
Spots & Stains
To be able to effectively treat spots and stains you need to fully understand the chemistry behind what causes the stain in order to able to reverse the problem and that is why we have been extensively trained and stay up to date with the latest problems and treatments.
Blood Trauma
Blood trauma and other bodily fluids need specialist knowledge to safely treat with the aim to leave the area free from any blood borne pathogens, bacteria, smell etc. and no visible reminders. We have the expertise to deal with what can be a distressing experience with discretion and empathy.
Carpet Repair and Re-Installation
Repairing carpets is an additional skill we are proud to be able to offer and why we have had the training through the Woolsafe Academy. A small area of damage can be re-tufted or a larger area of damage can be a replaced with a donor piece in a bonded insert.
Insects & Pests
In order to safely and effectively identify and treat moths and fleas in your home, you can be safe in the knowledge we have been fully trained and licensed to do so.
Leather Cleaning
We have been trained by the best in the industry to clean and protect all types of leather, we can also recolour faded or worn leather and repair small areas of damage.